Shipping policy
At Orot Judaica, we carefully package and ship every order with the respect and attention your Judaica items deserve.
We ship to a variety of selected countries including:
🇦🇷 Argentina, 🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇴 Bolivia, 🇧🇷 Brazil, 🇧🇬 Bulgaria, 🇨🇦 Canada, 🇨🇱 Chile, 🇨🇴 Colombia, 🇨🇷 Costa Rica, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czechia, 🇩🇰 Denmark, 🇪🇨 Ecuador, 🇫🇮 Finland, 🇫🇷 France, 🇬🇫 French Guiana, 🇬🇪 Georgia, 🇩🇪 Germany, 🇬🇷 Greece, 🇬🇹 Guatemala, 🇬🇾 Guyana, 🇮🇪 Ireland, 🇮🇱 Israel, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇺 Luxembourg, 🇲🇽 Mexico, 🇲🇨 Monaco, 🇳🇱 Netherlands, 🇳🇮 Nicaragua, 🇳🇴 Norway, 🇵🇦 Panama, 🇵🇾 Paraguay, 🇵🇪 Peru, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇷🇸 Serbia, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇿🇦 South Africa, 🇪🇸 Spain, 🇸🇷 Suriname, 🇸🇪 Sweden, 🇨🇭 Switzerland, 🇬🇧 United Kingdom, 🇺🇸 United States, 🇺🇾 Uruguay.
However, customers from other countries we do not currently support are welcome to contact us, and we will work on a customized shipping solution whenever possible.
🚚 Free Shipping
We are pleased to offer Free Standard Shipping on all U.S. orders over $180 (after discounts, before taxes).
- Free shipping is automatically applied at checkout when the order qualifies.
- The shipping method used for free shipping will be determined by Orot Judaica.
📦 Order Processing Time
- Orders are processed within 1-2 business days
- Personalized or name-stamped items require 1-3 business days for preparation
- Orders are not processed or shipped on Shabbat (Friday-Saturday) or Jewish holidays
Once your order has shipped, you will receive a confirmation email with tracking information.
🚚 Shipping Methods & Carriers
We ship using trusted U.S. carriers:
- UPS
- USPS
- FedEx
The available shipping options (Standard, Expedited, etc.) will be displayed at checkout.
⏳ Estimated Delivery Time
The estimated arrival date is shown at checkout when selecting a shipping method.
Delivery time depends on:
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Your location
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The shipping method selected
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Carrier service levels
🕯️ Holiday Shipping Notice
Due to increased demand before Jewish holidays, processing and shipping times may be extended. We recommend placing orders early to ensure timely delivery.
🛃 International Duties, Taxes & Customs
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. These charges are determined by your local customs authorities and are not included in our product prices or shipping charges unless explicitly stated at checkout.
The customer is solely responsible for paying any applicable duties, taxes, customs fees, import charges, or other government-imposed fees required for delivery.
We are not responsible for delays caused by customs clearance, inspections, or other actions taken by customs authorities or shipping carriers.
If an order is refused, abandoned, or returned because the customer declines to pay customs charges, duties, taxes, or other import fees, or because the customer fails to provide required information for customs clearance, any shipping charges, return shipping costs, customs fees, carrier fees, and other expenses incurred will be deducted from any eligible refund. If these costs exceed the order value, no refund will be issued.
Lost or Stolen Packages: Once an order has been marked as delivered by the shipping carrier to the address provided by the customer, we are not responsible for lost or stolen packages. If you believe your package was stolen or delivered incorrectly, please contact the shipping carrier directly. We will gladly assist in filing a claim where applicable.
🌍 International Orders
If you are located outside the list of countries we ship to, please contact us at:
We will be happy to review your request and work on a customized shipping solution when possible.
📬 Tracking Your Order
Once your order ships, you will receive an email with tracking details so you can monitor your shipment directly with the carrier.
If you do not receive tracking information within the stated processing time, please contact us.
📦 Address Accuracy
Please verify your shipping address before completing checkout.
Orot Judaica is not responsible for:
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Incorrect or incomplete addresses
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Delivery delays caused by address errors
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Packages returned due to customer entry mistakes
If a package is returned due to an incorrect address, reshipping fees may apply.
🚫 Shipping Delays
While we work with reliable carriers, Orot Judaica is not responsible for delays caused by:
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Carrier service disruptions
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Weather conditions
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High-volume holiday periods
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Other circumstances beyond our control
If your shipment is delayed, please first contact the carrier using your tracking number. We are also happy to assist if needed.
📦 Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will review the case and provide an appropriate resolution.
