Refund policy

Returns & Refunds Policy (United States Only)

We offer a 30-day return policy for orders shipped within the United States. You may request a return within 30 days from the date you receive your item.

Return Eligibility

To be eligible for a return, the item must be:

In the same condition as received
Unused and unworn
In its original packaging, with tags (if applicable)
Accompanied by proof of purchase

How to Request a Return

All returns must be requested by email prior to sending any item back.
Items sent without prior approval will not be accepted.

To request a return, please contact us at:
info@orotjudaica.com

If your return request is approved, return instructions will be provided by email.

Return Shipping Costs

Unless the return is due to a defect or an error on our part,
return shipping costs are the responsibility of the customer.

Personalized & Custom Items

Personalized or custom-made items (including name engraving, embroidery, or special orders) are final sale and non-returnable.

Exception:
If a personalized item arrives defective and the defect is confirmed by us after review, an appropriate resolution will be offered at our discretion.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us promptly at info@orotjudaica.com so we can evaluate the issue and make it right.

Exchanges

If you wish to exchange an item, the fastest way is to request a return (subject to approval) and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
info@orotjudaica.com